Shipping policy

Shipping Policy

Thank you for shopping at Cleo Hair Co. We take pride in ensuring your orders are processed efficiently and delivered promptly. Please read the following shipping policy carefully to understand our procedures.

Order Processing Time:

  • Orders are typically processed within 2-3 business days (Monday to Friday, excluding holidays).
  • Processing time may vary during peak seasons. Any delays will be communicated promptly.

Shipping Methods:

  • We offer various shipping options to accommodate your needs.
  • Orders are shipped via reputable carriers to ensure reliable and timely delivery.

Estimated Delivery Time:

  • Once your order has been processed, you can expect delivery within 1-3 business days.
  • Delivery times may vary depending on your location and chosen shipping method.

Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track the status of your shipment using the provided tracking number.

Shipping Restrictions:

  • We comply with all shipping regulations and restrictions imposed by local and international authorities.
  • Certain items may be subject to shipping restrictions based on their nature or destination.

Order Changes and Cancellations:

  • If you need to make any changes to your order or cancel it, please contact us as soon as possible.
  • We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged in transit, please contact us immediately.
  • We will work with the carrier to resolve the issue and ensure you receive your order or a refund promptly.

Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us.
  • You can reach us via email at jade@cleohairco.com or through our customer service portal on our website.

Policy Updates:

  • We reserve the right to update our shipping policy as necessary to reflect changes in our business practices or shipping regulations.
  • Any updates to our policy will be posted on our website.

By placing an order with Cleo Hair Co., you agree to abide by the terms and conditions outlined in this shipping policy. Thank you for choosing us for your hair care needs!